Dear Scott:

I wanted to express my sincere appreciation to your for introducing (us) to "Square Wheels." This easy to understand program has paved the way for my associates to share their ideas for continuous improvement and quality. "Square Wheels" has also helped my company to begin to take down the barriers to effective communication, not to mention it is FUN.

I have also had the opportunity to use "Square Wheels" with our customers as a way of developing a continuous improvement process as part of our partnership. On several occasions, I used this program as a sales tool at the beginning of our proposal presentation.

We were able to generate valuable feedback to problems that our potential customer was having with our competition, the concept of "Square Wheels" was instrumental in gaining new business.

The return on investment has been greater than I ever imagined and you created a "Raving Fan" with (us).

Again, thank you and good luck.


Ryan Hendley
(Building Services Company)

Note: Ryan also used the Square Wheels materials as part of an industry presentation at a conference!